Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you create an account, complete your profile, or use our services. This may include:

• Personal information (name, email, phone number, profile photo)
• Academic information (course preferences, study progress)
• Usage data (time spent on lessons, video watch progress, test and practice results)
• Content you submit (messages, files you upload, questions you ask the AI assistant)
• Push notification tokens (to deliver class and test alerts to your device)
• Device information (device type, operating system)

How We Use Your Information

• Provide and improve our educational services
• Personalize your learning experience
• Track your academic progress and performance
• Send important updates and notifications
• Provide customer support
• Ensure the security and integrity of our platform

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and prevent fraud
• With service providers who assist in our operations (under strict confidentiality agreements)

Third-Party Services

To run the app we use trusted third-party providers who process data only on our behalf and under confidentiality obligations:

• Cloud hosting & storage (Amazon Web Services) — to store your data and uploaded files
• Video delivery (Vimeo) — to stream lecture videos
• Live classes (Zoom) — to host live online classes
• Push notifications (Google Firebase) — to deliver alerts
• AI assistant (Google Gemini) — to answer your study questions

These providers have their own privacy policies governing their use of data.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, regular security assessments, access controls and authentication, and secure data transmission protocols.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Object to certain processing activities
• Data portability
• Withdraw consent at any time

You can delete your account and associated data directly from the app at any time via Settings → Delete My Account, or by contacting us using the details below.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We will delete or anonymize your information when it is no longer needed, unless we are required to retain it for legal or regulatory purposes.

Children's Privacy

Our services are designed for educational purposes and may be used by students under 18. We take special care to protect the privacy of minors and comply with applicable laws regarding children's online privacy. We do not knowingly collect personal information from children under 13 without parental consent.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@dnalearning.app
Phone: 7902200822
Address: DNA Learning Centre, Opp Wagon Mart, Kuttikatoor, Calicut, Kerala 673008